Cyber Crime Continues to Rise. Are you protected?

October is National Cybersecurity Awareness Month and a good time to insure your business is protected. The continued rise in the amount of information stored and transferred electronically has resulted in a remarkable increase in the potential exposures facing businesses. In an age where a stolen laptop or hacked account can instantly compromise the personal data of thousands of customers, or an ill-advised post on a social media site can be read by hundreds in a matter of minutes, protecting yourself from cyber liability is just as important as some of the more traditional exposures businesses account for in their general commercial liability policies.

Why Cyber Liability Insurance?

A traditional business liability policy is extremely unlikely to protect against most cyber exposures. Standard commercial policies are written to insure against injury or physical loss and will do little, if anything, to shield you from electronic damages and the associated costs they may incur. Exposures are vast, ranging from the content you put on your website to stored customer data. Awareness of the potential cyber liabilities your company faces is essential to managing risk through proper coverage.

Possible exposures covered by a typical cyber liability policy may include the following:

  • Data breaches: Increased government regulations have placed more responsibility on companies to protect clients’ personal information. In the event of a breach, notification of the affected parties is now required by law. This will add to costs that will also include security fixes, identity theft protection for the affected and protection from possible legal action. While companies operating online are at a heightened risk, even companies that don’t transmit personal data over the internet, but still store it in electronic form, could be susceptible to breaches through data lost to unauthorized employee access or hardware theft.
  • Intellectual property rights: Your company’s online presence, whether it be through a corporate website, blogs or social media, opens you up to some of the same exposures faced by publishers. This can include libel, copyright or trademark infringement and defamation, among other things.
  • Damages to a third-party system: If an email sent from your server has a virus that crashes the system of a customer, or the software your company distributes fails, resulting in a loss for a third party, you could be held liable for the damages.
  • System failure: A natural disaster, malicious activity or fire could all cause physical damages that could result in data or code loss. While the physical damages to your system hardware would be covered under your existing business liability policy, data or code loss due to the incident would not be.
  • Cyber extortion: Hackers can hijack websites, networks and stored data, denying access to you or your customers. They often demand money to restore your systems to working order. This can cause a temporary loss of revenue plus generate costs associated with paying the hacker’s demands or rebuilding if damage is done.
  • Business interruption: If your primary business operations require the use of computer systems, a disaster that cripples your ability to transmit data could cause you, or a third party that depends on your services, to lose potential revenue. From a server failure to a data breach, such an incident can affect your day-to-day operations. Time and resources that normally would have gone elsewhere will need to be directed towards the problem, which could result in further losses. This is especially important as denial of service attacks by hackers have been on the rise. Such attacks block access to certain websites by either rerouting traffic to a different site or overloading an organizations server.

Cyber liability insurance is specifically designed to address the risks that come with using modern technology; risks that other types of business liability coverage simply won’t. The level of coverage your business needs is based on your individual operations and can vary depending on your range of exposure. It is important to work with a broker that can identify your areas of risk so a policy can be tailored to fit your unique situation.

Libertate Insurance, Your Coverage Guide

As reliance on technology continues to increase, new exposures continue to emerge. As your business grows, make sure your cyber liability coverage grows with it. Libertate Insurance is here to help you analyze your needs and make the right coverage decisions to protect your operations from unnecessary risk.

Hurricane Laura: Tips for our Friends and Clients

Hurricane Season is always a time of anxiety and concern.  Now that the impacts of the season are being felt we have compiled a summary of useful contacts/information to help our friends.  Be Safe and let us know if we can help!

National Flood Insurance Program (NFIP) – for those with an NFIP policy, here is a direct link to their site fema.gov/flood-insurance. Here you can find Claim Forms, Disaster Relief Fund: Monthly Reports, by State, for the progress of Disaster Relief and Emergency Assistance being offered. You can also apply for Emergency Assistance.

Tips from Ready.gov.  Ready.gov is a great place to go in preparing for hurricanes but also has tips to support the aftermath.

Returning Home After a Hurricane

  • Listen to local officials for information and special instructions.
  • Be careful during clean-up. Wear protective clothing and work with someone else.
  • Do not touch electrical equipment if it is wet or if you are standing in water. If it is safe to do so, turn off electricity at the main breaker or fuse box to prevent electric shock.
  • Avoid wading in flood water, which can contain dangerous debris. Underground or downed power lines can also electrically charge the water.
  • Save phone calls for emergencies. Phone systems are often down or busy after a disaster. Use text messages or social media to communicate with family and friends.
  • Document any property damage with photographs. Contact your insurance company for assistance.

Tips for filing an insurance claim after the storm

  1. Contact your insurer as soon as possible, have a copy of your insurance policy handy and in a safe place.
  2. Start documenting loss (property and contents), as soon as it is safe to.  Pictures are a great way to document damage, hopefully you already have pictures of your property from before the storm.
  3. Locate information of emergency services and where they are available in your immediate area. Houston Emergency Operations Center , Louisiana Office of the Governor 
  4. Begin mitigating the damage to your property (temporary repairs), safely, to prevent further damage.  Maintain all receipts related to temporary repairs. Using reputable and licensed/insured contractors for temporary repairs is a good choice for those larger issues that you are unable to address yourself.
  5. Confirm with your insurer before you start discarding of damaged items
  6. Start a claim file, to keep track of calls, damage, and overall progress.  Log contractors that you have spoken with.  You will likely start getting visits from a lot of different service providers; take notes!

Hopefully you have prepared your businesses with a Hurricane Preparedness Plan and are rolling out the phases of such, but if not here is a link for some additional pointers OSHA.gov.

Ready.gov has also prepared an Emergency Financial First Aid kit.

If you have successfully come through this unscathed and want to help here are a few links:

American Red Cross you can make financial donations or sign up to volunteer

Global Giving has set up a Hurricane Laura Relief Fund and also offers a Corporate Giving platform

Gulf Coast Regional Blood Center It’s easy to forget during times of Hurricanes that the simple task of donating blood also helps restock the shelves, so to speak. Those injured from the storm may need blood and this a great way to prevent shortages.  Gulf Coast Regional Blood Centers have information on mobile sites, by day. Locations are already available today.

** As always, with donations, a little due diligence goes a long way.  Make sure you understand the organization that you are contributing to and where your contribution goes.

Be Well, Stay Safe

The New Normal….Pandemic Insurance Products

It was only a matter of time before insurers began to develop products to cover pandemics.  The products range from traffic monitor apps that pay insureds based on a minimum threshold to relapse coverage that protects businesses forced to shut down a second time.  The complete article from Reuters is below.

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Insurers are creating products for a world where virus outbreaks could become the new normal after many businesses were left out in the cold during the COVID-19 crisis.

While new pandemic-proof policies might not be cheap, they offer businesses from restaurants to film production companies to e-commerce retailers ways of insuring against disruptions and losses if another virus strikes.

The providers include big insurers and brokers adding new products to existing coverage, as well as niche players that see an opportunity in filling the void left by mainstream firms that categorize virus outbreaks like wars or nuclear explosions.

Tech firm Machine Cover, for example, aims to offer policies next year that would give relief during lockdowns. Using apps and other data sources, the Boston-based company measures traffic levels around businesses such as restaurants, department stores, hairdressers and car dealers.

If traffic drops below a certain level, it pays out, whatever the reason.

“This is the type of coverage which … businesses thought they had paid for when they bought their current business interruption policies before the coronavirus pandemic,” the company’s founder Inder-Jeet Gujral told Reuters.

“I believe this will be a major opportunity because post-COVID, it would be as irresponsible to not buy insurance against pandemics as it would be to not buy insurance against fire.”

The company is backed by insurer Hiscox and individual investors, mostly from the insurance and private equity world.

Restaurants in Florida’s Miami-Dade County, where Mayor Carlos Gimenez on Monday ordered dining to shut down soon after reopening, are now reeling, said Andrew Giambarba, a broker for Insurance Office of America in Doral, Florida.

“It’s been like they made it to the ninth round of the fight and were holding on when this punch came out of nowhere,” said Giambarba, whose clients include restaurants that did not get payouts under their business interruption coverage.

“Every niche that is dealing with insurance that is affected by business interruption needs every new product they can have.”

Filling the Void

Pandemic exemptions have helped some insurers emerge relatively unscathed and the sector has largely resisted pressure to provide more virus cover. Indeed, some insurers that paid out for event cancellations and other losses have removed pandemics from their coverage.

British risk managers association Airmic said last week that the pandemic had contributed to a lack of adequate insurance at an affordable price and most of its members were looking at other ways to reduce risk.

To help fill the void in a locked-down world, Lloyd’s of London insurer Beazley Plc, started selling a contingency policy last month to insure organizers of streamed music, cultural and business events against technical glitches.

“These events are completely reliant on the technology working and a failure can be financially crippling,” said Mark Symons, contingency underwriter at Beazley.

Marsh, the world’s biggest insurance broker, has teamed up with AXA XL, part of France’s AXA, and data firm Arity, which is part of Allstate, to help businesses such as U.S. supermarket chains, restaurants and e-commerce retailers cope with the challenges of social distancing.

With home deliveries surging, firms have hired individual drivers to meet demand, but commercial auto liability insurance for “gig” contractors with their own vehicles is hard to find.

Marsh and its partners devised a policy based on usage with a price-by-mile insurance, which can be cheaper than typical commercial auto cover as delivering a pizza doesn’t have the same risks as driving people around.

“Even when the pandemic is over, we believe last-mile delivery will continue to grow,” said Robert Bauer, head of Marsh’s U.S. sharing economy and mobility practice.

A report by consultants Capgemini showed that demand for usage-based insurance has skyrocketed since COVID-19 first broke out and more than 50% of the customers it surveyed wanted it.

However, only half of the insurers interviewed by Capgemini for its World Insurance Report said they offered it.

Bespoke Cover

Since businesses are only now learning how outbreaks can affect them, some new products are effectively custom-made.

Elite Risk Insurance in Newport Beach, California, has been offering “COVID outbreak relapse coverage” since May for businesses forced to shut down a second time, its founder Jeff Kleid said.

The policies are crafted around specific businesses and only pay out when certain conditions are met, Kleid said.

For film and television production companies that could be when a cast member contracts the virus, forcing them to stop shooting. Another client, which raises livestock for restaurants, is covered for a scenario in which it would be impossible to get animal feed.

Such policies do not come cheap. A $1 million policy could cost between about $80,000 to $100,000 depending on the terms.

“The insurance … is costly because it covers a risk that does not have a historical basis for calculating the price,” Kleid says.

And in March, when COVID-19 ravaged northern Italy, Generali’s Europ Assistance offered medical help, financial support and teleconsultations for sufferers when discharged from hospital, on top of regular health insurance.

It sold 1.5 million policies in just two weeks and now has 3 million customers in Europe and United States.

Some insurers are also working on changes to employee compensation and health insurance schemes. With millions of workers not expected to return to offices anytime soon, some large insurers in Asia are preparing coverage to account for that, according to people familiar with those efforts.

At least one Japanese insurer has started work on a product to cover employees for injury while working at home, they said.

“Working from home will be the new normal for years to come. That would make the scope of the employee compensation scheme meaningless if a person suffers an injury while at home,” said a Hong Kong-based senior executive at a European insurer.

(Reporting by Noor Zainab Hussain in Bengaluru, Suzanne Barlyn in Washington Crossing, Pennsylvania, Carolyn Cohn in London and Sumeet Chatterjee in Hong Kong; additional reporting by Muvija M; Editing by Tomasz Janowski and David Clarke)

https://www.insurancejournal.com/news/international/2020/07/10/575081.htm

 

Hurricane Season Reminders

This year’s hurricane season runs from June 1st to November 30th. We encourage our clients to prepare their business for the 2020 Hurricane Season. Take action early to protect your assets and your people.

Pre-Planning

Review all of your insurance policies and understand what is covered.

Verify Employee Contact Information

Maintaining accurate employee contact information is critical during an emergency. COVID-19 has led to an increase in remote working and the need to know where each employee is located-not just in a directory, but in real time. Send a quick memo to your employees asking them to update their contact information. This will help management check on their well-being and keep them informed.

Build Your Emergency Plan

Refer to websites like FEMA and National Hurricane Survival Initiative to help you build your company’s emergency plan. You will want to include details on securing your business assets, ensure your data is backed up, review contracts, customer communication strategies, and recovery plan.

Create an Emergency Response Team

Define clear roles and responsibilities for essential staff members.

Legislative Activity Update – FL Senate Bill 292

The state of Florida has passed Senate Bill 292.  This bill is responsible for defining the terms “loss run statement” and “provide”; requiring surplus lines and authorized insurers, respectively, to provide insureds either a loss run statement or certain information within a certain time frame after receipt of the insured’s written request.  This also requires insurers to provide notice to the agent of record after providing a loss run statement and prohibits insurers from charging a fee to prepare and provide one loss run statement annually.

Effective Date: 1/1/2021
Last Action: 6/22/2020 – Chapter No. 2020-51
Bill Text: Web Page | PDF

See the source image

Florida – Effective January 1, 2021, FL law changes for providing Loss Runs to the insured as well as notification to the Agent of Record.

  • An insurer shall provide loss runs to an insured within 15 calendar days after receipt of the insured’s written request.
  • Loss runs provided must contain the claims history with the insurer for the preceding 5 years or if history is less than 5 years then all years must be provided to the insured.
  • They can be electronically provided, allowing access through a secure website login or generate documents and mail.
  • The insurer must notify the Agent of Record that loss runs were provided to the insured at the time they are provided.
  • An insurer is not required to provide loss reserve information.

 

Fears of unsafe conditions raise worker rights concerns

 

As the numbers of COVID-19 infections continue to climb, employment attorneys say fearful workers have limited rights in refusing to work, while employers have legal obligations to provide a safe place to work.

It’s an intersection legal experts say calls for enhanced communication between companies and their workers and a constant adherence to evolving state and federal laws guiding work during the pandemic.

“Companies need to assure employees they are on top of this; it goes a long way,” said Matt Hinton, New York-based partner for risk consulting firm Control Risks Ltd. He says the issue is one to watch as more states lift restrictions.

The Occupational Safety and Health Administration and the Centers for Disease Control and Prevention have both issued guidelines on workplace safely. As of Wednesday, at least one state — Oregon — is gearing up to create permanent workplace safety guidelines for infectious diseases.

A majority of employers say they have plans in place. And safety professionals are telling employers to encourage employee engagement in safety protocols. Yet concerns are growing over whether employers are doing enough. On Monday, unions representing some 60,000 Nevada hospitality workers sued three casino properties over alleged unsafe working conditions related to the coronavirus.

Worker fear is a genuine concern, but it’s not enough to refuse work, said Courtney Malveaux, Richmond, Virginia-based principal and attorney with Jackson Lewis P.C.

The rule is a worker must have a “specific” concern, he said. An example would be if the workplace is not clean, or the worksite is not following local regulations such as requiring individuals to wear masks.

“A generalized fear of COVID does not provide a basis for refusing to work; it has to be a specific fear of a circumstance at that employee’s workplace,” Mr. Malveaux said. “It also has to be a fear that is made in good faith and is reasonable to others.”

An employee with a compromised immune system or other health issue that puts him or her at risk for COVID-19 complications could be protected by the Americans with Disabilities Act, which would require the employer to work to find the employee an accommodation, such as an alternative work environment, he said. Any concern with work “must be specific to the workplace or the employee” with a health condition, he said.

Maurice Emsellem, Berkeley, California-based program director of the National Employment Law Project, said worker rights advocates are calling on the federal government to outline more specific guidelines for those who refuse work under certain conditions. He said that what is in place among OSHA, CDC and ADA may not be enough.

There is also concern that state unemployment agencies are not keeping up with the changing landscape. “(Workers) are vulnerable because they lose their unemployment benefits if the state agencies don’t do the right thing,” he said. “In general, workers have to know they can refuse unsafe work.” In most states, a worker who quits a job cannot collect unemployment benefits.

Expect litigation, said Maxfield Marquardt, Los Angeles-based counsel and associate director for regulatory affairs at Trusaic Inc., a compliance technology company. Many state laws create parameters for employees to work “at will,” he said.

“An employee has the right to not show up for work,” he said. “But will they keep their jobs? … An employer can say, ‘You want to work? Come in.’”

Disagreements over whether conditions are safe, or whether an employer is following safe guidelines, are “part of the reason you are going to see a lot of litigation,” Mr. Marquardt said. “Litigation and regulatory guidance are evolving at a fast pace. OSHA could change its guidelines Friday; the CDC may change its guidelines again.” How can companies avoid the potential legal mess? Pay attention and consider the federal, state and local workplace mandates as “the bare minimum” in ensuring safe working conditions, Mr. Hinton said. “The employee sentiment is the important piece,” he said. “Have a path for your employees to raise their hand and say, ‘This isn’t working.’”

Listening to employees will be key, said Kim Brunell, Washington-based associate director at Control Risks. “You have to have a collaborative approach to safety,” she said. “Employers that do that best consider the context of a particular work environment.”

 

Originally posted on July 1st, 2020 by Louise Esola for Business Insurance

Pandemic Roiling D&O Marketplace

As the coronavirus pandemic continues to grow, the directors and officers of public and private organizations are facing risks on two fronts: the economic impacts of COVID-19 and litigation. Adding to the challenge is a hardening insurance marketplace.

D&O liability insurance was already undergoing a market correction before the pandemic, after years of poor results and growth in claims. The uncertainties that COVID-19 is bringing to all sectors of the economy will undoubtedly lead to further changes – not only in the form of higher rates, but also tighter terms and conditions, as well as additional exclusions.

These trends will make navigating a complex line of coverage even more challenging, but they are not unprecedented. D&O insurers similarly tightened their underwriting during the financial crisis in 2008, then eased coverage restrictions after the global recession ended.

Times of crisis historically make directors and officers more frequent targets of litigation, as plaintiffs scrutinize organizations’ decisions. Generally, D&O allegations tend to fall into three categories: disclosures, particularly for public companies; mismanagement, especially when companies post results or their share prices drop precipitously; and insolvency. Even when a lawsuit is found to have no merit, organizations still must defend it, and those expenses can quickly mount.

D&O LAWSUITS OVER COVID-19

The Securities and Exchange Commission has encouraged public companies to disclose the impact of the coronavirus on their operations and financial condition, even as the SEC notes the future impact is uncertain. But public statements can get companies into hot water, as recent litigation shows.

Several lawsuits naming organizations and their directors and officers have already been filed with allegations relating directly to the coronavirus pandemic.1 A sampling of lawsuits include class actions against:

  • Norwegian Cruise Line Holdings Ltd. In March, plaintiffs filed a federal securities lawsuit alleging, among other things, that the cruise line made false and misleading statements about the impact of COVID-19 on the company’s operations and business prospects. The lawsuit also cited media reports of leaked internal memos directing the cruise line’s sales staff to lie about the coronavirus.2
  • Inovio Pharmaceuticals Inc. Also in March, plaintiffs filed a securities lawsuit alleging the biotechnology company made false and misleading statements that it had designed a vaccine for COVID-19 in three hours. A research firm called on the Securities and Exchange Commission to investigate Inovio’s statement, suggesting it was “ludicrous and dangerous.”3

Article originally posted on CRC Group Wholesale & Specialty Group 

Commercial Lines Prices Rose +6% During Q1

According to a survey conducted by Willis Towers Watson, Property and Casualty premiums increased by over 6% in aggregate during Q1 which marks the 2nd quarter in a row for such an increase.   As has been the trend for years, Workers’ Compensation was the only line to experience consistent rate reductions during the same time period. However, many presume there is a hard market ahead for comp as well. Time will tell.

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U.S. commercial insurance prices climbed more than 6 percent in aggregate during the 2020 first quarter compared to the year, Willis Towers Watson’s pricing survey for the sector.

Price increases surpassed 6 percent in aggregate for the second quarter in a row, Willis Towers Watson said.

Once again, nearly all commercial lines saw price hikes. Some saw double-digit increases: Directors and Officers liability, excess/umbrella, commercial auto and property.

For most other lines, however, Willis Towers Watson said price changes trended higher at a similar rate to the previous quarter.

Price increases were more muted for small commercial accounts and higher across mid-market accounts, with large accounts nearing double digits, Willis Towers Watson said.

Workers’ compensation continued to be a notable exception with many carriers reporting rate reductions, Alejandra Nolibos, senior director, Insurance Consulting and Technology for Willis Towers Watson, said in prepared remarks.

As well, Nolibos said that the statistics don’t yet reflect reactions to short and midterm impacts of COVID-19, “among them changes in task and employment mix and the economic situation.” He said that continued analysis of emerging data will track those effects for future premium trends.

Willis Towers Watson’s CLIPS survey is a retrospective look at historical changes in commercial property/casualty insurance (P&C) prices and claim cost inflation.

Source: Willis Towers Watson

https://www.insurancejournal.com/news/national/2020/06/09/571470.htm